About Us
Our mission is simple: to provide the best products and service to our customers at the lowest prices possible. We take great pride in our company, our commitment to customer service and in the products we sell. Our online store is designed to provide you with a safe and secure environment to browse our product catalog.

Refund Policy
Refunds....No Problem!

Should you have reason to return your merchandise, simply email the reason that you are requesting a refund to CustomerService@MisterCold.com within 30 days of receiving your order. You may also call the "Phone In Orders" number listed above between 12pm and 4pm EST, Monday-Friday.

We are happy to give refunds if you are not 100% satisfied with your Mister Cold products.

For questions regarding our products, services or return policy, feel free to contact us at CustomerService@MisterCold.com

Customer Privacy
MisterCold.com is a family run business. We deeply appreciate your patronage, and we will NEVER sell or give away ANY of your personal information. All information gathered during the checkout process is specifically obtained for the use of processing your order (through our secure server), and shipping your order to the appropriate location

Comments & Questions
We want to hear from you. Tell us what you think about our online store. Tell us about your shopping experience with MisterCold.com. Have a suggestion about how we can improve? We'd love to hear about it. We service over 2,000 customers per year, and we want to keep our customers satisfied. So if you have a suggestion, please let us know. Just contact us via email at CustomerService@MisterCold.com.